Can customer feedback via social media amount to bullying?

Organisations are increasingly utilising their social media platforms to encourage customer feedback. So what happens when the feedback provided is abusive, defamatory, demeaning or belittling? Can the employer be liable for bullying or harassment from customers? Under the Fair Work Act repeated unreasonable behaviour by an individual or group of …

Can Legal Privilege protect the confidentiality of an investigation report?

Who should have access to an Investigation Report and can ‘Legal Privilege’ protect the confidentiality of an investigation report? It is important to be mindful during a workplace investigation of who has access to the investigation report. We have been asked by many clients over the years for advice in …

Casual Employment controversy…What does this hold for the future

Wow – casuals being eligible for redundancy entitlements, being able to bring claims of unfair dismissal…where to next? Historically casual employment has been described as employment which is intermittent or irregular in nature. We know that this is no longer the case, casual employment has evolved but many organisations often …