E.A.R. – A Collaborative Response in Difficult Situations

The following is a simple technique that is effective when responding to people in a conflict situation. This technique will let you connect with the person and calm them. See more >>

The BIFF Response® Method

Dealing with High Conflict People (HCPs) and their irate communications can leave you at a loss. This helps you get it under control.  See more >>

Mediation… What, What, What?

What is it all about? What does it involve? What do I have to prepare? The parties in a mediation need to work hard at devising their own resolution to their relationship. The mediator will support them in this process. See more >>