Organisations are increasingly utilising their social media platforms to encourage customer feedback. So what happens when the feedback provided is abusive, defamatory, demeaning or belittling? Can the employer be liable for bullying or harassment from customers? Under the Fair Work Act repeated unreasonable behaviour by an individual or group of …
An intervention to resolve a workplace conflict can only be truly effective if it is done for a long term result. Workplace mediation that fixes the immediate conflict and doesn’t consider preventative measures is a job half done. It’s like listening to the hit, not the LP. Rather than take …
The short answer is yes! Research has found that when a person is prepared to advocate for the target of the bullying and take a stand on their behalf, the bullying behaviour decreases or in fact ends. Witnesses or bystanders are the group with the most power to stop bullying, …
